1. All Ovnitex products are printed on demand. This means that each item is produced individually and specifically for the customer only after an order has been placed.

2. As such, these items are not part of a pre-manufactured or stocked inventory, and their production begins uniquely in response to the customer’s purchase. Therefore, Ovnitex finds itself unable to accept size exchanges or change-of-mind returns, since the item cannot be resold or re-stocked once created.

3. According to EU Directive 2011/83/EU (Article 16c), the 14-day right of withdrawal does not apply to goods that are made to order or clearly customized.

4. However, we do accept returns in the following cases:

- The item received presents sufficiently significant manufacturing defects or is damaged.

- The item received does not match the order (wrong size, color, or design).

5. We encourage customers to consult the sizing guides and product descriptions present on each product page carefully before placing their order. Since some items can be oversized, it is often wiser to consider taking a size under your usual size if you don't want the garment to be too large/oversized.

If unsure, you can always contact us before purchasing at: support@ovnitex.com

6. Return requests must be sent to support@ovnitex.com within 14 calendar days of delivery, along with clear photographic evidence of the issue. We reserve the right to take legal action in cases of suspected fraud, abusive behavior or any dishonest activity.

7. Once your request is validated, we will:

- Provide instructions for returning the item to a European address.

- Cover the full cost of return shipping.

- Offer a free replacement or a full refund depending on stock availability.

8. No return will be accepted without prior written approval from Ovnitex. Returned items must be unworn, unwashed, and in their original packaging.